Return Policy
At Botanic Silk, we do everything we can to make sure you are delighted with our artificial flowers and plants. Is the product not quite what you expected? No problem. You have the right to cancel your order up to 14 days after receipt without giving any reason.
Conditions for Returns
To be eligible for a full refund, the following conditions apply:
Cooling-off period: You must notify us of your return within 14 calendar days of receiving the product. After notification, you have an additional 14 days to ship the product back to us.
Condition of the product: The product must be returned undamaged, unused, and in its original packaging (including protective materials and tags).
Packaging: Artificial flowers and plants are delicate during transport. Please pack the item carefully in its original box to prevent damage during return transit.
Exceptions (Non-Returnable Items)
The following items cannot be returned:
Custom arrangements: Flower arrangements or planting designs created specifically at your request or tailored to your specifications.
Gift cards: Gift cards cannot be redeemed for cash.
Business orders (B2B): The statutory right of withdrawal applies exclusively to consumer purchases made via the webshop. Business orders are excluded from returns unless agreed otherwise in writing.
Step-by-Step: How to Return an Order
Notify us: Send an email within 14 days of receipt to info@botanicsilk.com including your order number, the item(s) you wish to return, and optionally the reason for return.
Pack your return: Carefully pack the items in their original packaging. Include the packing slip or a note with your name and order number inside the box so we know who the package is from.
Ship it: Drop off the package at a shipping point of your choice and keep the proof of postage (with Track & Trace) safe.
Return Address:
Botanic Silk
Stationsstraat 82A
6026 CW Maarheeze
Netherlands
Return Shipping Costs
Return shipping costs are at your own expense, unless we delivered an incorrect or damaged item by mistake.
You are responsible for the return shipment. We strongly recommend using a tracked or registered shipping service.
Refunds
Once we have received and inspected your return in good order and undamaged, we will process your refund. If approved, the full purchase price (including any standard initial delivery fees) will be refunded to your original payment method within 14 days of your return notification.
Please note: If the product or packaging is damaged beyond what is necessary to evaluate the item, we reserve the right to charge a reduction in value.
Received a Damaged or Incorrect Item?
We’re sorry to hear that! Please inspect your order immediately upon receipt. Is an item damaged or missing? Contact us within 48 hours of receipt at info@botanicsilk.com with clear photos of the damaged item and the packaging. We will resolve this for you as quickly as possible at no extra cost.
